Please do not buy from Diecast Airplane Store

Uh oh --- I worry this might be one of those forums and threads I didn't know I needed until after I wished I'd found it earlier.

I guess I'll soon find out if my own experience with DAS proves to be a saga or not. I'd never bought from them before but they had a few models I wanted and they seemed legit (albeit from a hasty scan online). It was one of several orders across various retailers as I cross random things off my wish-list.

A week ago today I ordered four items all showing as "in stock." The order has been stuck on "awaiting fulfilment" since then and I see one of the items is now showing as out-of-stock. Normally I would chalk that up to my having ordered the last one, except it doesn't explain a full week going by without shipment. Unless they really are just that slow getting shipments out even when they have the items on hand?

Perhaps I'm being impatient, but a few of these comments have me second guessing myself, especially where all the other orders I made around the same day are all either en route or already delivered. I'll give them another day or so before following up, but not the finest introduction.
 
Thanks - that's of some comfort, and it does seem a lot of the issues people have had related to pre-orders, so hopefully in my case it's just a matter of being a bit slow to get in-stock models out.

Normally I wouldn't make much of it, but in this case, I've had the models sent to a family member in the States and with whom I'll be staying in a few weeks while visiting from Australia, so I'm fretting a bit more than I otherwise might. We shall see.
 
I did get my "in-stock" order after 3-4 months, the reason being it was out-of-stock at the time. The thing for them is that they are legit but never trust their "in-stock" sign, chances are 50% of those are out-of-stock and are awaiting further fulfillment from factories.

But is it worth the saga? depending on if you think that's a reasonable time frame cuz I've heard some JC wings stuff take over a year. Personally I wouldn't
 
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keji833 said:
I did get my "in-stock" order after 3-4 months, the reason being it was out-of-stock at the time. The thing for them is that they are legit but never trust their "in-stock" sign, chances are 50% of those are out-of-stock and are awaiting further fulfillment from factories.

But is it worth the saga? depending on if you think that's a reasonable time frame cuz I've heard some JC wings stuff take over a year. Personally I wouldn't
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That is... not ideal. It sounds like these guys are certainly legit, but that there may be errors with the inventory status that leads to delays. I've gone ahead and just sent a follow-up to ask them to confirm. I ordered through them specifically because the items showed as being in-stock, so while I can handle waiting a week so for an in-stock order to go out, anything longer starts feeling like something that you'd hope would be noted from the outset. It may also have just been an error, so I'll give them the benefit of the doubt for now and report back how I go.
 
Following up as promised: I didn't receive a response to my request for an update, and couldn't reach them by phone, at which point I sent a more sternly worded message to state that I'd initiate a chargeback if they didn't come back to me to explain the unexplained delay + lack of communication, either with a refund or confirmation the order was going out. I received a response within minutes, and a shipment notification the next day. I haven't received the order yet, but I have the tracking number to see it's on its way. Perhaps it was pure coincidence, but I doubt it --- I suspect they're simply a bit disorganised and the subject of my harsher e-mail got their attention and prompted action. A shame, if so, as they seem to mean well. Still, I don't think I'd purchase from them again.
 
I might be in the same situation even though it has been a week since I placed my order as of making this post. It’s been a while since I’ve last purchased models planes. My primary websites were Airline Museum and The Airplane Superstore (RIP). Recently I made a purchase on airline museum for two models and immediately after purchase I got message saying that it was awaiting shipment. Figured it was no big deal at first but after a few days I was wondering why it was taking a while to be shipped since at the time I placed the order both models were in stock. I checked again and one of the models is now out of stock with still no updates. I tried to contact support but I haven’t gotten a response from anyone yet. Should I keep waiting or just try to get a chargeback.
 
My go-to shop is the Diecast Airplane Store—they’re super reliable! I always get quick replies, and my orders ship on time, every time. I recommend reaching out to them via text or email; they’re great at responding promptly.
 
I have purchased from them for several times. Bad experience on every single order. If it wasn't missing part it was scratches or crushed boxes. Even an item with a teeny tiny box was crushed so bad.

Their way of packing the items was also bad. There was nothing to protect the items inside. The packing box was tight as well.

I wonder where they obtained the inventory from. Every item was so bad inside out.
 
captainjlh1 said:
I might be in the same situation even though it has been a week since I placed my order as of making this post. It’s been a while since I’ve last purchased models planes. My primary websites were Airline Museum and The Airplane Superstore (RIP). Recently I made a purchase on airline museum for two models and immediately after purchase I got message saying that it was awaiting shipment. Figured it was no big deal at first but after a few days I was wondering why it was taking a while to be shipped since at the time I placed the order both models were in stock. I checked again and one of the models is now out of stock with still no updates. I tried to contact support but I haven’t gotten a response from anyone yet. Should I keep waiting or just try to get a chargeback.
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Sorry to hear you are having an issue with your order! Please reach out to customer support at [email protected] and we will be able to help you with your order during normal business hours.

Regards,
Darius
 
LorenzoLommus said:
I have purchased from them for several times. Bad experience on every single order. If it wasn't missing part it was scratches or crushed boxes. Even an item with a teeny tiny box was crushed so bad.

Their way of packing the items was also bad. There was nothing to protect the items inside. The packing box was tight as well.

I wonder where they obtained the inventory from. Every item was so bad inside out.
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Sorry to hear you had an unsatisfactory experience with us! Our shipping team is trained to package our models well to try an avoid damage during shipping but occasionally no amount of packaging material will avoid damage completely. Please reach out to me directly at [email protected] and let's see what we can to rectify your past experience.

Regards,
Darius
 
Done with them. Last order I placed with them was 3 years ago. The staff never answers their phone or return a phone call and when you finally get anyone to pick up, the person was rude. I was a loyal returning customer from 2004 to 20022. Never looked back. I can understand a lot of things but being rude to a long standing customer is unexcusable. Thank God tere's always more professional vendors ready to step in and provide better service. My advise, don't bother with these guys. Steve Holland was a class act in customer service; the current staff could learn a lot from him.
 
Annoyedpilot said:
Done with them. Last order I placed with them was 3 years ago. The staff never answers their phone or return a phone call and when you finally get anyone to pick up, the person was rude. I was a loyal returning customer from 2004 to 20022. Never looked back. I can understand a lot of things but being rude to a long standing customer is unexcusable. Thank God tere's always more professional vendors ready to step in and provide better service. My advise, don't bother with these guys. Steve Holland was a class act in customer service; the current staff could learn a lot from him.
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Sorry to hear that you were not happy with our service. I find this post a bit suspicious though, since your complaint stems from us not answering our phones which is especially strange since our phone message clearly states to "email customer service at [email protected]" with any questions regarding orders. It is equally suspicious that you have just signed up for an account here this weekend and your first post is to bash our company and customer service. We have never been rude to any customer despite the rudeness we receive from some customers.

We have invested a lot into our systems and staff to create a company that focuses primarily on providing industry leading customer service. We have an excellent support staff that is available five days a week via email on live online chat and are more than happy to take care of our customers reasonable questions and requests. They treat all of our customers with kindness and respect despite not always being treated in kind.

I won't say we are perfect, but I can assure everyone that our team has never been rude to any of our customers!
 
admin@diecastairplanestor said:
Sorry to hear that you were not happy with our service. I find this post a bit suspicious though, since your complaint stems from us not answering our phones which is especially strange since our phone message clearly states to "email customer service at [email protected]" with any questions regarding orders. It is equally suspicious that you have just signed up for an account here this weekend and your first post is to bash our company and customer service. We have never been rude to any customer despite the rudeness we receive from some customers.

We have invested a lot into our systems and staff to create a company that focuses primarily on providing industry leading customer service. We have an excellent support staff that is available five days a week via email on live online chat and are more than happy to take care of our customers reasonable questions and requests. They treat all of our customers with kindness and respect despite not always being treated in kind.

I won't say we are perfect, but I can assure everyone that our team has never been rude to any of our customers!
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i have only had good experiences with your shop, i would say die-cast airplane store is very reliable
 
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