PandaFox Pre-Order Taking Longer than Expected

[Columbus Aviation]

Good day to y'all

I preordered the United Express E175 from PandaFox Toys on the day of the announcements and have been waiting for it to finally get shipped to me. Unfortunately, it's been sitting at PandaFox since the day of label creation which was now 6 days ago, which is unusually long for them based on my previous experiences with them. Has there been a high amount of preorders, or has something gone wrong? Should I be concerned?

 

[JJ Skippy]

Have you tried contacting them via email?

 

[Columbus Aviation]

Have you tried contacting them via email?

Not yet. I'm probably going to tomorrow if nothing happens

 

[Columbus Aviation]

actually, I don't want to wait longer than i need to- I just sent off an email

Have you tried contacting them via email?

 

[MIAv8Diecast]

actually, I don't want to wait longer than i need to- I just sent off an email

Their customer service and response times have gone downhill significantly.

 

[bakejobb_23]

My united E175 has only had the label created since the 11th. no movements since then. probably a backlog on sending things out as annoying as it might be?

 

[Columbus Aviation]

Their customer service and response times have gone downhill significantly.

Yeah, with my last order from them, it arrived slightly damaged. Initially, they issued a $5 coupon, but then another part fell off. Emailed again to try and just get a replacement and no response

 

[MIAv8Diecast]

Yeah, with my last order from them, it arrived slightly damaged. Initially, they issued a $5 coupon, but then another part fell off. Emailed again to try and just get a replacement and no response

You really have to hound them.... At one point I was sending an email every single day until I got a response, and it took me almost 7 months to get my CRP models from them. I only use them now if I can get a good price but there are much better retailers out there.

 

[Columbus Aviation]

My united E175 has only had the label created since the 11th. no movements since then. probably a backlog on sending things out as annoying as it might be?

Let me know if yours gets any motion, because I'm in the exact same boat

 

[CM Aviation]

Their customer service and response times have gone downhill significantly.

This is so sad to hear...

 

[Columbus Aviation]

This is so sad to hear...

I had a pretty rude experience with Wildcat as well. I'm starting to drift all YV400

 

[CM Aviation]

I had a pretty rude experience with Wildcat as well. I'm starting to drift all YV400

What happened?

 

[Columbus Aviation]

What happened?

Received a model with damage and attempted to exchange for a new one or one of the same value in the case that there wasn't another. Provided images of the damage, invoice, and shipping label to be extra certain it was clearly my order, but customer service was pretty rude and wouldn't accept the fact that it was likely damaged in transit. Ended up just giving up and keeping the model