List of Reputable North American 1/400 Retailers

Jazajia said:
I thought it was the RM Model Store.

Just So Travel Collectibles shut their doors quietly not long ago, too.

It could be an overseas retailer too (Waffle is very well-known in Asia).


Thanks a lot for the mention. It is very rewarding to see it paying off.
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RM shut down a while ago, I'm not sure if it is.

About the mention, it's my pleasure! Some of the best service I've had, I can't let that go unheard!
 
Columbus Aviation said:
This thread is mainly a post for others to contribute so people who visit have a good list to check out for retailers. I'll start!

The main format should be the following, but it doesn't matter too much;
[Retailer], [Good Experience with Retailer], and optionally, [Notes]

- PandaFox Toys - currently having certain customer services issues...
- Squatchy's Diecast Hangar - "quick, reliable, have some great deals." - Starz10p Aviation
- Wildcat Diecast - "Wildcat is amazing, amazing communication, shipping usually occurs same day as purchase" - TinyAviation
- MTS Aviation Models - Great storefront and helpful employees!
- JetCollector
- Waffle Collectibles
- YankeeVictor400 - GREAT customer service! 100% recommended


I will also come back to edit this to contain more!

Questions are also accepted
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Do not include Waffle on the list. He is a cancer to the hobby. He sells cheap models and delivers them sometimes in good conditions sometimes in bad conditions. I used to buy from them 10 years ago. Customer service is just ridiculous. If you send him an email complaining about the defective models he sends, he is going to be extremely rude to you and will refuse any returns. I wish this guy shut his doors one day.
 
diecastfreak said:
Do not include Waffle on the list. He is a cancer to the hobby. He sells cheap models and delivers them sometimes in good conditions sometimes in bad conditions. I used to buy from them 10 years ago. Customer service is just ridiculous. If you send him an email complaining about the defective models he sends, he is going to be extremely rude to you and will refuse any returns. I wish this guy shut his doors one day.
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The good ol double edge sword of Waffle! Cheap models gets you cheap results usually! Great value if you get lucky tho;)
 
I have ordered from Waffle in the past without issue and don't have any plans to stop. That being said I am acutely aware of his customer service strategy and the risks involved, so right now all of my orders from him are for models that I can't obtain from more reliable sources. It's hard to beat a $25 Laker DC-10 on eBay... :whistle:
 
Alphaless said:
I have ordered from Waffle in the past without issue and don't have any plans to stop. That being said I am acutely aware of his customer service strategy and the risks involved, so right now all of my orders from him are for models that I can't obtain from more reliable sources. It's hard to beat a $25 Laker DC-10 on eBay... :whistle:
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Probably wise to purchase from Ebay vs his website to get the Ebay buyer protection if he wants to give you a hard time.
 
Alphaless said:
I have ordered from Waffle in the past without issue and don't have any plans to stop. That being said I am acutely aware of his customer service strategy and the risks involved, so right now all of my orders from him are for models that I can't obtain from more reliable sources. It's hard to beat a $25 Laker DC-10 on eBay... :whistle:
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Got this one from Waffle via eBay, no issues.
 

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