squatchys_diecast_hangar
Member
The problem is that the manufacturer gives not much to if anything of a credit or a discount to retailers. We have fought tooth and nail with multiple manufacturers for much more than a detached wing or engine. Bent or broken beyond repair landing gear, major obvious defects. We are lucky to get pennys on the $ for any type of credit. So retailers get stuck in a manner of speaking between the customer and manufacturer. But communication is key between the customer and retailer. If a retailer seemingly just ignores or has a long lag in responding that’s just poor customer service and they should reevaluate what they are doing. We strongly believe if you take on the role of a retailer and representative of these models, then at least do due diligence and respond. Whether it’s a minor imperfection, a major flaw, or a customer not quite understanding the store’s policy on acceptable, or not acceptable models. If this is just a hobby business, which it is for some, then state it as such and explain that responses may be delayed and resolution may not be possible right away.That’s a different issue, defective models leave the factories all the time. They still have to be sold. We can always return a model to the retailer, but in many cases the retailer will still try to sell the model again to someone who would not notice/not care about whatever is wrong with it.
I’m thinking stuff like when GJ messes up the cockpit windows, or Aeroclassics come with wavy wings, etc. That’s just how those models are, and as long as enough of us put up with it, things won’t change.
When NG forgets to print the titles on one side of the model, etc. Then things might be different. The model is likely to be re-sold at a discount as “defective,” and even the retailer might be able to receive some form of compensation from the manufacturer I would want to believe.
That’s the ugly reality of the hobby.