Our Response:
Hey all, yes I run this store exclusively by myself, and no, this is not a "fly by night" where I occasionally pay attention to it. While yes, this is not my only obligation at the moment (college is a big one), I do enjoy participating in the hobby and have so for over three years now (since when I became aware of it). I started Texan Airplane Store because I enjoyed the hobby and wanted to share it with others.
While yes, I do admit fault for growing pains and issues we've had both in the past and present, I am working to resolve all issues and just recently we have resolved all outstanding issues with old order fulfillments, ensuring our resolutions go above just a simple refund (i.e. complete refunds + free models in the future, points for our loyalty program, etc).
Communication won't always be instant for me due to other work like college or my job, however, I do make sure to return all emails I get and have done so in the case of the issue
@4438559 was referring to. For clarification and transparency, they used points for a free JB A320 that had sold out in pre-orders and had mistakenly not been made unavailable. To solve this, we offered them to pick a different model up to a $60 value ($12 more than original) for a replacement.
Our rewards system is very successful and is great for others to receive points based on what you buy and redeem them for free models. We offer up to 20% off or $50 off (essentially a free model) and lower options as well.
If a model is broken, like
@Irish mentioned, our policy is to provide a full replacement or, if it is sold out, a complete refund upon return of the model to us. All issues related to this were resolved. If you receive broken models (they are fragile and sometimes break in shipment) and do not attempt to reach out to us to return them, unfortunately we cannot do anything. We will always take back broken models and provide appropriate compensation and have done so in the past.
We take pride in our ability to provide lower prices than most, that is one of the main goals of our business, to give others the opportunity to enjoy the hobby and save a few dollars in their wallet for necessities or other things. This is a business I run out of enjoyment, not solely for profit margins, and that is obvious based on our pricing. We believe that lower prices creates more competition in the space and only betters products, and as such, should be encouraged.
If you have any concerns or want to voice your opinion, my inbox is always open as well!
All the best,
Nick