NG Models CRP Question

[Columbus Aviation]

Hello there! I recently purchased a few NG Models (I had 2 previously, added 2 to my collection) and went to redeem my CRP points (I already had an account with the CRP points from the initial two models) and it said I had 0 points.

Does the counter tell the amount of points that I added during a singular session of the website, or overall? If it indicates a singular session, this makes sense, but if it does not, what happened to my points, and how can I re-redeem them?

 

[Ryan_426]

My account shows my total points, are you logged in to the right account?

 

[Columbus Aviation]

My account shows my total points, are you logged in to the right account?

Yep! only had one, and was logged in both times!

 

[Ryan_426]

Does yours say sign out? If yes, maybe try to contact NG

 

[Columbus Aviation]

View attachment 54412Does yours say sign out? If yes, maybe try to contact NG

Last I checked (when redeeming), it did. I'm not currently able to check but I can within an hour

 

[Columbus Aviation]

I have contacted [email protected], I will update this thread when I receive a response

 

[jkim1123]

Try reloading the website and logging out and back in. I also had this issue yesterday but refreshed everything and it now shows the correct number of points that I earned instead of 0.