NG April Exchange - What did you get?

[planes_on_a_shelf]

When I selected squanchysdiecasthanger as my retailer, i feel like I entered a business deal with him.

That's pretty much misplaced frankly. And I'd say naive and perhaps misinformed or uninformed.
The collector is being done a favor here actually, by the retailer.

The retailer doesn't make any money on the CRP program, unless they charge a separate 'handling fee' over and above the shipping costs - and there's a lot of work to be done to get the model to the customer which is essentially unpaid labour on the retailer's part.

And especially if they're small businesses - then actually the retailer is doing the collector a huge huge favour IMHO - considering there's no revenue stream being generated for the retailer by the CRP program.

Which is why I repeat, it's high time a separate handling fee is charged by retailers especially if they're small businesses - otherwise customers tend to have a very entitled view, which is unhealthy.

 

[squatchys_diecast_hangar]

That's pretty much misplaced frankly. And I'd say naive and perhaps misinformed or uninformed.
The collector is being done a favor here actually, by the retailer.

The retailer doesn't make any money on the CRP program, unless they charge a separate 'handling fee' over and above the shipping costs - and there's a lot of work to be done to get the model to the customer which is essentially unpaid labour on the retailer's part.

And especially if they're small businesses - then actually the retailer is doing the collector a huge huge favour IMHO - considering there's no revenue stream being generated for the retailer by the CRP program.

Which is why I repeat, it's high time a separate handling fee is charged by retailers especially if they're small businesses - otherwise customers tend to have a very entitled view, which is unhealthy.

We appreciate that, we are a small business, and that particular tariff bill, which I don't need to disclose, but will, was over $7000, that was just the tariff bill, not including the actual order itself. We have been transparent in the process, other retailers have not. Maybe some got under that tariff cutoff, that's great and happy for you. We don't have any control over time in transit, or when shipments are actually shipped. So to say you won't order anything from us is incredibly insensitive and uncalled for. We could have just been silent and said nothing. But in the 35 years we have been in the retail business, we don't do business like that. We like to keep the customer informed. So RrrK if you felt we've given you a disservice I am sorry, but again all we were is the vessel in this program. We got nothing out of it. You can chose to buy from any retailer out there, as there are plenty of options for you. But to come out and put us on blast is uncalled for.

 

[Rrrk]

That's pretty much misplaced frankly. And I'd say naive and perhaps misinformed or uninformed.
The collector is being done a favor here actually, by the retailer.

The retailer doesn't make any money on the CRP program, unless they charge a separate 'handling fee' over and above the shipping costs - and there's a lot of work to be done to get the model to the customer which is essentially unpaid labour on the retailer's part.

And especially if they're small businesses - then actually the retailer is doing the collector a huge huge favour IMHO - considering there's no revenue stream being generated for the retailer by the CRP program.

Which is why I repeat, it's high time a separate handling fee is charged by retailers especially if they're small businesses - otherwise customers tend to have a very entitled view, which is unhealthy.

Again. I did not set these terms. NG did. I did not agree to these terms and become a retailer In the CRP program. Squanchysdiecasthanger did. He didn't have to join the program again in the first place. I absolutely entered into a business agreement with him.
He looked at the terms of the agreement, agreed to them, joined the program, decided he wants out, then abandoned his customers halfway through. And now I'm supposed to feel sorry for him because he didn't like the terms of the deal he entered into with NG in the first place?

Squanchysdiecasthanger agreed to be a retailer in a rewards program from a company that sells product. That is a business deal

 

[Rrrk]

We have opted out of the program, we refused the last shipment due to the tariff that was being imposed. You should contact NG, if they respond. I did hear that CBP does destroy items that are refused as they will not send them back.

Trust me, I'm well aware thanks. Im just trying to pick up the pieces and hopefully see if I can get myself and the rest of your customers their models. Or at least an answer.

 

[planes_on_a_shelf]

Squanchysdiecasthanger agreed to be a retailer in a rewards program from a company that sells product. That is a business deal

Your statement is self-contradictory, and thereby annulled.
Said retailer didn't 'sell' you any product.

Case dismissed.

 

[Rrrk]

Your statement is self-contradictory, and thereby annulled.
Said retailer didn't 'sell' you any product.

Case dismissed.

Ng is the company that sells product in that statement.

 

[planes_on_a_shelf]

Ng is the company that sells product in that statement.

They didn't 'sell' you anything either. It's a 'free' model.

 

[Rrrk]

They didn't 'sell' you anything either. It's a 'free' model.

They made and advertised a rewards program that promised free models for buying their product. That program made me purchase those models from that company over others. Is not a free model when it has been advertised as part of the price of the models I am buying.

 

[Rrrk]

You didn't enter a business deal with us, we are/were the middle man in this participation, and we got absolutely nothing out of the deal, and I mean nothing. The last shipment was refused due to the tariff/ tax that would have been our responsibility. What FedEx/ CBP did with it, I have no idea.

You agreed to be a retailer for NG models.

I agreed to be a member of that program and selected you as my retailer.

Which means you agreed to ship me my product under the terms of NGs rewards program.

 

[squatchys_diecast_hangar]

Again. I did not set these terms. NG did. I did not agree to these terms and become a retailer In the CRP program. Squanchysdiecasthanger did. He didn't have to join the program again in the first place. I absolutely entered into a business agreement with him.
He looked at the terms of the agreement, agreed to them, joined the program, decided he wants out, then abandoned his customers halfway through. And now I'm supposed to feel sorry for him because he didn't like the terms of the deal he entered into with NG in the first place?

Squanchysdiecasthanger agreed to be a retailer in a rewards program from a company that sells product. That is a business deal

There are and were no terms, and no agreements, it was essentially if we were selected as a retailer we might get additional sales. We could jump in or opt out anytime we wanted, no contracts, no agreements. You were getting a free model through 'Their' program, not ours. So when unexpected things happen, i.e. a trade war, we have no control over these circumstances, if you wanted to pay a mega tariff bill, go right ahead, I will send you the info to pay that bill. Again contact NG, as we have told others and maybe they will reinstate your points and you can order through another retailer the next round. But we are done, and no point in including us anymore with you quest.

 

[squatchys_diecast_hangar]

You agreed to be a retailer for NG models.

I agreed to be a member of that program and selected you as my retailer.

Which means you agreed to ship me my product under the terms of NGs rewards program.

We never got the product, so it's hard to ship which we never received.

 

[Rrrk]

That's pretty much misplaced frankly. And I'd say naive and perhaps misinformed or uninformed.
The collector is being done a favor here actually, by the retailer.

The retailer doesn't make any money on the CRP program, unless they charge a separate 'handling fee' over and above the shipping costs - and there's a lot of work to be done to get the model to the customer which is essentially unpaid labour on the retailer's part.

And especially if they're small businesses - then actually the retailer is doing the collector a huge huge favour IMHO - considering there's no revenue stream being generated for the retailer by the CRP program.

Which is why I repeat, it's high time a separate handling fee is charged by retailers especially if they're small businesses - otherwise customers tend to have a very entitled view, which is unhealthy.

Again those are the terms set by NG. I didn't set those terms. Squanchysdiecasthanger agreed to those terms, and entered the program as a retailer, not me.

I get that the terms of the agreement are not good for the retailer.

There are and were no terms, and no agreements, it was essentially if we were selected as a retailer we might get additional sales. We could jump in or opt out anytime we wanted, no contracts, no agreements. You were getting a free model through 'Their' program, not ours. So when unexpected things happen, i.e. a trade war, we have no control over these circumstances, if you wanted to pay a mega tariff bill, go right ahead, I will send you the info to pay that bill. Again contact NG, as we have told others and maybe they will reinstate your points and you can order through another retailer the next round. But we are done, and no point in including us anymore with you quest.

Im not including you. Im trying to move forward and see what to do next. Since you have made it clear you have washed your hands of us and we are on our own. Thanks again.

 

[vsr]

You agreed to be a retailer for NG models.

I agreed to be a member of that program and selected you as my retailer.

Which means you agreed to ship me my product under the terms of NGs rewards program.

i wouldn’t be too hard on the retailers - they probably assumed that they would just be receiving models, and passing any shipping costs to us. I don’t think anybody expected the tariffs to unfold the way they did; this whole situation would have been a shock for them at least as much as us. Maybe there are ways in which communication could be improved, but I wouldn’t blame them for backing out due to high, unexpected import costs. I also think NG themselves, rather than the retailers, deserve a fair share of the criticism for how this is being managed - the retailers seem to have almost no control of anything here.

 

[Rrrk]

We never got the product, so it's hard to ship which we never received.

Because you "opted out"

 

[vsr]

Because you "opted out"

when it’s between that and “eat unexpected, ruinous costs,” what would you have done? We selected our retailers through the NG portal; there was never any handshake between us and the retailer - they were basically forced into a transaction by NG. Further, as pointed out, the retailers have no direct benefit from being in the program.

There is certainly a problem with the CRP, but the retailers aren’t all responsible for it, IMO.

 

[squatchys_diecast_hangar]

Because you "opted out"

Exactly, now you get it, we opted out. You should have emailed them and re-routed where you wanted your model to land. We opted out well before they processed that reward batch... Sorry they didn't email you with a secondary retailer...not our issue

 

[Rrrk]

Exactly, now you get it, we opted out. You should have emailed them and re-routed where you wanted your model to land. We opted out well before they processed that reward batch... Sorry they didn't email you with a secondary retailer...not our issue

I never didn't get it. I have understood fully the whole time.

You opted out after your customers picked you as there retailer. That is when you opted out.

The whole "not our issue" attitude from the beginning is kinda the problem..

 

[squatchys_diecast_hangar]

I never didn't get it. I have understood fully the whole time.

You opted out after your customers picked you as there retailer. That is when you opted out.

The whole "not our issue" attitude from the beginning is kinda the problem..

We are done with this, it isn't our issue, you don't get it, it's a you and NG issue. I was only kind enough to try and be transparent and explain, but I guess you don't see the value in that. Again we could have been silent like other retailers. But you seem to have a particular bug for us because we were transparent. Anyways no need to respond as we are done with the issue.

 

[Rrrk]

I never didn't get it. I have understood fully the whole time.

You opted out after your customers picked you as there retailer. That is when you opted out.

The whole "not our issue" attitude from

We are done with this, it isn't our issue, you don't get it, it's a you and NG issue. I was only kind enough to try and be transparent and explain, but I guess you don't see the value in that. Again we could have been silent like other retailers. But you seem to have a particular bug for us because we were transparent. Anyways no need to respond as we are done with the issue.

No I "have a bug" with you because I picked you as a retailer, you abandoned the program and your customers, came on here and complained about said customers. Then said it was our issue not yours and you have no responsibility.