squatchys_diecast_hangar
Well-known member
Just a gripe as we had a customer essentially threaten to shop elsewhere if we didn't give them a discount.. Unfortunately we don't operate that way. We throw up enough weekend sales etc.. to account for any running discount that other online only retailers may give out on an everyday basis. I politely responded that we don't arbitrarily give out discounts or coupons just because. We are one of the few brick and mortar stores in the U.S., and with that comes with lots of overhead and expenses that the online only sellers don't have to deal with. Having said that we are also selling all of our new release at MAP to be able to compete with the massive amount of online retailers. So just that alone cuts way into any small profit margin that we make on releases. What we do make up for in lieu of is customer service. We ship essentially same day, unless it's over a weekend and the shop is closed on Monday. Any issues regarding a model that we may have missed upon final inspection are rectified right away, and let me preface that by saying issues that are obvious, not the factory imperfections or slightest little bit here or there.
We have a little physical retailer network chat privately and talk a lot about these same issues, and this very exact issue of online retailers giving ongoing discounts that take pricing below MAP and devaluing the product. You as the consumer want as big of a discount as possible but in reality when a retailer continuously breaks the rules and sells below that threshold, it devalues the product. there have been several ongoing offenders that are on the cusp of being cut off.
Folks absolutely have options on where to buy their models, but just food for thought when making those buying decisions. Are you getting from and authorized retailer to begin with?? Someone who gives great service? I will always pay a little more knowing I am getting that great service and from someone who will have my back if there really is something that needs attention.
I guess the moral of the story is don't threaten to stop buying from a retailer because they don't meet your discount demands. Honestly if you are the constant discount seeker, we prefer you to shop elsewhere if I'm being honest. We try our best, we really do. But we also have to put food on the table as well. We pride ourselves on selection, I don't think you'll find better, but I'm biased. Pride ourselves on being transparent, and the best is we pride ourselves on our customer service. We hope everyone has a great day. And this isn't meant to bash other retailers or talk bad about them. It's just a gripe that we are airing out.
Squatchy's
We have a little physical retailer network chat privately and talk a lot about these same issues, and this very exact issue of online retailers giving ongoing discounts that take pricing below MAP and devaluing the product. You as the consumer want as big of a discount as possible but in reality when a retailer continuously breaks the rules and sells below that threshold, it devalues the product. there have been several ongoing offenders that are on the cusp of being cut off.
Folks absolutely have options on where to buy their models, but just food for thought when making those buying decisions. Are you getting from and authorized retailer to begin with?? Someone who gives great service? I will always pay a little more knowing I am getting that great service and from someone who will have my back if there really is something that needs attention.
I guess the moral of the story is don't threaten to stop buying from a retailer because they don't meet your discount demands. Honestly if you are the constant discount seeker, we prefer you to shop elsewhere if I'm being honest. We try our best, we really do. But we also have to put food on the table as well. We pride ourselves on selection, I don't think you'll find better, but I'm biased. Pride ourselves on being transparent, and the best is we pride ourselves on our customer service. We hope everyone has a great day. And this isn't meant to bash other retailers or talk bad about them. It's just a gripe that we are airing out.
Squatchy's
