Is this the norm from waffle-collectibles?

[bakejobb_23]

I bought a model off waffle-collectibles on ebay recently. I love it and it arrived not only on time but undamaged and it was an amazing deal cost wise, including the shipping. I left that great feedback but also mentioned better packaging might be the way to go, as it was only wrapped with one (yes ONE!) sheet of newspaper in a tight box that I had to break in order to get my model box out of it. I then received this message a few minutes ago….dude? It was feedback not a threat?? lol

 

[abdulmohiuddin]

Yeah that's the usual with him don't worry. Not too fond of criticism at all, even if it's valid.

 

[bakejobb_23]

Yeah that's the usual with him don't worry. Not too fond of criticism at all, even if it's valid.

I figured it was but geez, I couldn’t have been more pleasant towards him other than my very short statement of “feedback” For some of the prices he’s charging I probably won’t stop buying from him occasionally unless I start getting broken models or he bans me in some way. Idk…people are strange man….

 

[LeoMuse747]

Yes, it's the norm Waffle can have some great deals sometimes but it's surreal to see this kind of treatment. I really don't understand how a seller can be so rude with his customers! Oh, and things get even worse when the model arrives damaged

 

[bakejobb_23]

Yes, it's the norm Waffle can have some great deals sometimes but it's surreal to see this kind of treatment. I really don't understand how a seller can be so rude with his customers! Oh, and things get even worse when the model arrives damaged

oh boy…what’s happened when the model arrived damaged??

 

[JJ Skippy]

oh boy…what’s happened when the model arrived damaged??

I don't think you want to know the answer.

 

[swagninja84]

oh boy…what’s happened when the model arrived damaged??

it involves you shoving said damaged plane in one of your orifices.

I'll let you use your imagination of which one he recommends.

 

[bakejobb_23]

Just insane behavior lol. Thanks guys. I’ll keep updated if anything else fun changes

 

[ghqv2988]

oh boy…what’s happened when the model arrived damaged??

With Waffle customer service it's either Waffle himself (Michael) or Masha whom you'll deal with.

Michael is rude, condescending. Luckily you'll mostly only deal with him through Ebay, which you've just experienced. And yes, he's ALWAYS like that to any sort of constructive criticism or negative feedback.

Masha is friendlier. If you buy from the website, have issues, and email customer support, 9/10 times you'll be communicating with her (unless it escalates).

Don't feel bad...the one who needs mental help is not you. It's him. As long as you get the model you want in good condition at a reasonable price, I'd say all is well.

 

[ChairFlyer101]

With Waffle customer service it's either Waffle himself (Michael) or Masha whom you'll deal with.

Michael is rude, condescending. Luckily you'll mostly only deal with him through Ebay, which you've just experienced. And yes, he's ALWAYS like that to any sort of constructive criticism or negative feedback.

Masha is friendlier. If you buy from the website, have issues, and email customer support, 9/10 times you'll be communicating with her (unless it escalates).

Don't feel bad...the one who needs mental help is not you. It's him. As long as you get the model you want in good condition at a reasonable price, I'd say all is well.

Agreed. I’ve had a couple models come damaged and they have been more than willing to replace it. Just like any other retailer.

 

[SIGWX]

Agreed. I’ve had a couple models come damaged and they have been more than willing to replace it. Just like any other retailer.

I second this. YMMV, but when I received the wrong model for my order, Waffle was extremely courteous in sending me the right one and even guided me step by step on how to send the wrong model back. This was over eBay too! Maybe I got lucky and had Masha on the other end, but I believe that if there's an actual mixup/issue on the part of the retailer, most of em will be happy to help you out, including Waffle.

 

[bakejobb_23]

huh so it seems you’re either treated in one of two extremes. Either super nice or yelled at for no reason…

 

[Jazajia]

The newspaper packaging is Waffle's signature. Sometimes the model is so tightly packaged I don't even know why he bothers with the newspaper. I haven't had any issues with Waffle, but that screenshot is what many describe as his textbook behavior. Probably he was just in a bad mood.

 

[acaymeth47]

That is insane and hilarious I have never had any bad experience and buy from him regularly, and I’m gonna keep doing that, but this is just incredible.

 

[squatchys_diecast_hangar]

Yeah he is something special alright…..

 

[pommy80]

Just count yourself lucky your model was in good condition still.

One good thing about these new taxes and price increases from the US to Aust, is that I won't ever have to deal with him and that store again.

 

[LorenzoLommus]

Do not buy anything from this A*SHO*E. Whatever he sells always arrives crushed or in bad shape. You were just lucky of getting yours okay.

 

[josecolme]

I normally try to avoid buying from waffle. But sometimes the prices are too good for certain models. A few days ago I tried my luck with the damaged models. Most of them can be fixed, used as donors for customs or simply cannibalize for spare parts for a low price.

But what I got was two models dying of zinc rot. It's one thing to say the model is scratched or dent as he calls them. Another is to sell a product knowing what zinc rot does to a model.

So be careful and avoid getting robbed by this guy if at all necessary. Pure luck with him I guess.

 

[bakejobb_23]

I normally try to avoid buying from waffle. But sometimes the prices are too good for certain models. A few days ago I tried my luck with the damaged models. Most of them can be fixed, used as donors for customs or simply cannibalize for spare parts for a low price.

But what I got was two models dying of zinc rot. It's one thing to say the model is scratched or dent as he calls them. Another is to sell a product knowing what zinc rot does to a model.

So be careful and avoid getting robbed by this guy if at all necessary. Pure luck with him I guess.

Truly a shame…wild how inconsiderate ebay sellers can be. A few i’ve run into selling for cheap are parting ways with their own or someone else’s collection and don’t understand the specifics surrounding the aviation/model hobby which I understand and they are normally very considerate once approached regarding questions or corrections. When you’ve been in the business as long as he has…truly a damn shame…

 

[josecolme]

Truly a shame…wild how inconsiderate ebay sellers can be. A few i’ve run into selling for cheap are parting ways with their own or someone else’s collection and don’t understand the specifics surrounding the aviation/model hobby which I understand and they are normally very considerate once approached regarding questions or corrections. When you’ve been in the business as long as he has…truly a damn shame…

Worst is that I bought it directly from the store. Not even ebay. I don't think he could do that there since ebay does have some sort of customer protection.