I've always had the feeling that when a retailer starts to feel that a customer is making excessive returns, that instead of telling them, they simply start to ship out more and more models with QC issues in a passive aggressive attempt to make them shop elsewhere. Psychologically, it works, and...
Just about every Spirit model has been made by NG or Gemini combined in the banana colors. My hopes is that Spirit stays in business so that the models will remain relevant.
Hmm, not sure how to approach this. Once you do this, they can say that you've essentially tampered with the product which can nullify a claim if ever you decided to escalate to your CC. Usually companies have a return policy requiring the product to be returned in the exact condition it was...
Or email them and ask to return for store credit. Sometimes this works. However, you will pay for the return shipment label and original shipping will be deducted from the credited amount too. Last resort is to file a claim but risk being blacklisted
It looks like a deeper paint chip than a scuff. Fill the depth with some modeling putty or apply a generous layer of acrylic paint (recommend Vallejo). When the paint or model putty starts to dry, even out the surface to make the surface blend with the rest of the fuselage. Once dry, add a...
There's a 10% discount code (FACEBOOK) at checkout which helps to offset the cost, but yes, it is a little steep. It's essentially doubled to cover the expense of return shipping if a return is initiated by the customer. If not, the extra is pocketed as someone else mentioned. With the sheer...
Since he's expanded his team, customer service has improved. With email inquiries it's typically someone by the name of Masha who responds. They typically accept returns on regular in-stock items. Non-returns are for collection sale items. I'm not too certain about models sold under the...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.